FAQ's

Common Questions

We are here to help you better understand the benefits of WizBlend™. Do you have additional questions? Please reach out and contact us!

Daily Cleaning

  • Rinse immediately after use: Run the whisk under warm water to remove milk residue.
  • Wipe down the handle: Use a damp cloth to clean the handle.

Deep Cleaning

  • Disassemble: Carefully remove the whisk from the handle.
  • Soapy water: Soak the whisk in warm, soapy water for a few minutes to loosen any stubborn residue.
  • Scrub gently: Use a soft brush to scrub away any remaining milk buildup.
  • Rinse thoroughly: Rinse the whisk and handle under clean water.
  • Dry completely: Air dry or use a soft cloth to dry all parts before reassembling.

Important:

  • Avoid immersing the handle in water.
  • Do not use abrasive cleaners or scouring pads.

Additional Tips

  • For tough stains, use a mild vinegar solution.
  • Regularly inspect the whisk for any signs of wear or damage.

By following these simple steps, you can keep your WizBlend clean and in top condition.

Can I make changes or cancel my order? 

We are unable to modify, change, or cancel an order after it has been placed. 

When placing your order, please be sure to input the correct shipping address. If you know that you incorrectly entered your address or did not put your apt/unit number, please email us immediately at support@noveldirectusa.com 

Unfortunately, we cannot intercept a package on your behalf after it has already left our facility. You can attempt to intercept the package by following the below steps:  

Once we obtain the tracking number from USPS, it will then be emailed to you. With the tracking number, you can try and intercept the package before it is delivered. Please note if the package is already marked as "delivered" or "out for delivery," this option is no longer available. 

To begin, please login or create an account with USPS here:

https://reg.usps.com/entreg/LoginAction_input  

  1. After submitting your request, you'll be provided an estimated total (intercept fee plus estimated Priority Mail® postage, if applicable). USPS will then attempt to intercept and redirect the shipment.  
  1. If the shipment is intercepted, your credit card will be charged the $15.25 Package Intercept fee plus any applicable postage. If the actual postage is greater than estimated, the additional postage will be charged accordingly.  
  1. Your shipment will be redirected back to us, where once received, we can reship it to your new address or have it held at your local Post Office for pickup. If you were unable to intercept your package, we would be happy to provide a discount code for money off a new order.

Can I return? 

Visit our returns & exchanges page 

What if I entered the wrong shipping address at checkout? 

When placing your order, please be sure to input the correct shipping address. If you know that you incorrectly entered your address or did not put your apt/unit number, please email us immediately at support@noveldirectusa.com 

Unfortunately, we cannot intercept a package on your behalf after it has already left our facility. You can attempt to intercept the package by following the below steps:  

Once we obtain the tracking number from USPS, it will then be emailed to you. With the tracking number, you can try and intercept the package before it is delivered. Please note if the package is already marked as "delivered" or "out for delivery," this option is no longer available. 

To begin, please login or create an account with USPS here:

https://reg.usps.com/entreg/LoginAction_input  

  1. After submitting your request, you'll be provided an estimated total (intercept fee plus estimated Priority Mail® postage, if applicable). USPS will then attempt to intercept and redirect the shipment.  
  1. If the shipment is intercepted, your credit card will be charged the $15.25 Package Intercept fee plus any applicable postage. If the actual postage is greater than estimated, the additional postage will be charged accordingly.  
  1. Your shipment will be redirected back to us, where once received, we can reship it to your new address or have it held at your local Post Office for pickup. If you were unable to intercept your package, we would be happy to provide a discount code for money off a new order.

Why is my return label not working? 

Has 2 weeks lapsed since receiving your return label? If so, your return label has expired. Please contact us or email us at support@noveldirectusa.com for further assistance.

What are my payment options? 

We accept VISA, MasterCard, American Express, PayPal, Klarna, Afterpay, Shop Pay, Apple Pay, Google Pay, and Amazon Pay.

How does Klarna work? 

Shop now. Pay later with Klarna.  We’re excited to announce we have partnered with Klarna to bring you new ways to pay at checkout. It’s a safe and simple way to get the stuff you want, when you want it.  

Here’s how it works:  

Step 1  Add products to your cart and select “Klarna” when you check out  

Step 2  Enter a few personal details and you’ll know instantly if you’re approved  

Step 3  Klarna will send you an email confirmation and reminders when it’s time to pay  

Step 4  You can complete your future Klarna purchases with just one click  

Pay online or in the app Review your latest purchases and make payments in the Klarna app or online.  

  • Download the Klarna app: https://www.klarna.com/app  
  • Log in online: https://app.klarna.com/login.  
  • Chat with customer service: https://www.klarna.com/us/customer-service/  

Safe and secure With Klarna, you are always covered through Klarna’s Buyer Protection policy. Modern safeguards protect your information to prevent unauthorized purchases.  

(https://www.klarna.com/us/customer-service/)

Is it safe to order through www.buywizblend.com?

We only offer safe payment processing services on www.buywizblend.com  Please feel free to investigate our payment processors security measures for further information: Shopify Payments and PayPal.com. We also use SSL encryption. We never see your credit card information, have access to it or store it in any way.

When will my order be shipped? 

We ship Monday through Friday and your order will ship within 24 to 48 hours from the time it was placed.

How long until I receive my order? 

Depending on the shipping method selected you can expect your order to be delivered within 2-7 business days.

What shipping carriers do you use? 

We use the United States Postal Service (USPS), UPS and DHL.

How can I track my order? 

Once your order ships, you'll receive your tracking number to the email that is associated with your order. If you do not receive your tracking information after two business days, please contact us or email us at support@noveldirectusa.com. Please include your first/last name, email address, order #, and shipping address.

Are you entering a promo code or gift card? 

On the last page, before you complete your purchase, there will be a box where you can enter your discount or gift card code. If you checkout with "PayPal" your promotional discount will be automatically applied.

What is your privacy policy? 

Our privacy policy is here. WizBlend Privacy Policy

How can I contact you? 

Visit our contact us page or please feel free to email us at www.BuyWizBlend.com 

We will get back to you as soon as possible during our regular business hours which are Monday through Friday 9 AM to 5 PM Eastern Standard Time.

How can I give feedback or provide a WizBlend review? 

We welcome any comments or suggestions you might have for the family of WizBlend products. You may return to the product page you originally purchased from and leave a review at the bottom or please feel free to email us at support@novelbrands.com. We appreciate your opinion very much.